Accessibility

Grimaldi Tooling Ltd. is committed to making the storefront, wholesale-account portal, and supporting content usable by as many buyers as possible, including buyers who rely on assistive technology, who use keyboard or switch navigation, who require larger text or higher contrast, who prefer reduced motion, or who are working in conditions that make precise input difficult, all common realities for professionals. Accessibility is treated as a baseline of quality rather than an optional add-on.

The Grimaldi storefront targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, as published by the World Wide Web Consortium. WCAG defines internationally recognised criteria for making web content perceivable, operable, understandable, and robust for people with disabilities.

Where Canadian, US, or other jurisdictional requirements set a higher bar for any specific feature, we apply that higher bar to that feature.

To support that target, we:

• build the storefront, account portal and admin portal on a shared design system with semantic HTML, defined focus states and colour contrast that our automated checks test;
• keep keyboard reachability and visible focus as a first-class requirement when adding new components;
• label form fields, buttons and dynamic regions so that assistive technology can announce them. In October 2026 we fixed fields on the contact form and guest checkout that were not linked to their visible labels;
• have checked key pages, including the home page, sign in, registration, help, contact and the buyer account, with an automated accessibility tool (axe);
• review motion, autoplay, and animation against the user’s prefers-reduced-motion setting;
• be open about what we have not yet done: we have not yet completed full testing with screen readers such as NVDA, JAWS or VoiceOver, and we will update this statement when we have; and
• consider accessibility when we design, build and review new features.

The Site is designed to work with the latest two stable versions of major browsers (Chrome, Edge, Safari, Firefox) on desktop and mobile. Because we have not yet tested every page with every screen reader, some combinations of browser and assistive technology may lose interactive features or announce content in a confusing way. If that happens to you, please tell us.

Areas where we are actively investing further effort include:

• Complex catalogue tables: we continue to refine keyboard navigation and screen-reader announcements for dense pricing, inventory, and admin tables;
• Map-based dealer locator: the locator is paired with an accessible list view; we are improving keyboard interaction with the map control itself;
• Downloadable documents: some specification sheets and warranty documents are PDFs that may not meet our accessibility bar. If one does not work for you, contact us and we will send the information in an accessible format.

Some parts of the Site are provided by third parties, including payment forms, map tiles and embedded media. We choose third party services with accessibility in mind and report issues back to those providers, but we cannot fully control the accessibility of components we do not produce. Where third party content blocks something you need to do, we will work with you to provide the information another way.

If any part of the Site is not accessible to you, please tell us so we can fix it. We aim to acknowledge accessibility feedback within five (5) business days and to provide a plan or workaround within fifteen (15) business days, faster for issues that block a purchase.

When you contact us, including the following helps us respond faster:

• the URL of the page where the issue occurred;
• the operating system, browser, and assistive technology in use;
• a short description of what you were trying to do; and
• any error message or screen-reader output you captured, where available.

You can reach us through the contact page, by email to info@grimalditools.com, or by writing to the address in the next section.

If you are not satisfied with our response, you may be able to raise your concern with a public body, depending on where you live. In Ontario, the Accessibility for Ontarians with Disabilities Act (AODA) sets accessibility standards for organizations that provide goods and services to the public. In British Columbia, the Accessible British Columbia Act sets out a framework for accessibility. Human rights commissions and tribunals in each province and territory also deal with complaints about barriers for people with disabilities. Buyers in other jurisdictions keep any rights their local law gives them. We will cooperate in good faith with any authority that contacts us about an accessibility concern.

For accessibility questions or feedback: