Accessibility

Grimaldi Tools Ltd. is committed to making the storefront, wholesale-account portal, and supporting content usable by as many buyers as possible, including buyers who rely on assistive technology, who use keyboard or switch navigation, who require larger text or higher contrast, who prefer reduced motion, or who are working in conditions that make precise input difficult — common realities for professionals. Accessibility is treated as a baseline of quality rather than an optional add-on.

The Grimaldi storefront targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, as published by the World Wide Web Consortium. WCAG defines internationally recognised criteria for making web content perceivable, operable, understandable, and robust for people with disabilities.

Where Canadian, US, or other jurisdictional requirements set a higher bar for any specific feature, we apply that higher bar to that feature.

To support that target, we:

• build the storefront, account portal, and admin portal on a shared design system with semantic HTML, defined focus states, and tested colour-contrast ratios;
• keep keyboard reachability and visible focus as a first-class requirement when adding new components;
• label form fields, buttons, and dynamic regions so that assistive technology can announce them correctly;
• include automated accessibility scans (currently @axe-core/playwright) in our end-to-end test suite, alongside dedicated e2e/a11y.spec.ts coverage for critical surfaces;
• review motion, autoplay, and animation against the user’s prefers-reduced-motion setting;
• test against the most recent versions of major screen readers (NVDA on Windows and VoiceOver on macOS and iOS) for primary buyer journeys; and
• include accessibility in design review, code review, and the launch checklist for new features.

The Site is designed to work with the latest two stable versions of major browsers (Chrome, Edge, Safari, Firefox) on desktop and mobile, paired with current versions of NVDA, JAWS, and VoiceOver screen readers. Older browser and screen-reader combinations may render layouts correctly but lose some interactive enhancements.

Areas where we are actively investing further effort include:

• Complex catalogue tables: we continue to refine keyboard navigation and screen-reader announcements for dense pricing, inventory, and admin tables;
• Map-based dealer locator: the locator is paired with an accessible list view; we are improving keyboard interaction with the map control itself;
• Manufacturer-supplied documents: some specification sheets and warranty documents are supplied as PDFs by manufacturers and may not meet our accessibility bar. Where this is the case, please contact support and we can relay the information in an accessible format.

Some content on the Site is provided by third parties, including manufacturer specifications, payment forms, mapping tiles, and embedded media. We choose third-party services with accessibility in mind and report issues back to those providers, but we cannot fully control the accessibility of components we do not produce. Where third-party content blocks a workflow, we will work with you to provide the information through an alternative channel.

If any part of the Site is not accessible to you, please tell us so we can fix it. We aim to acknowledge accessibility feedback within five (5) business days and to provide a plan or workaround within fifteen (15) business days, faster for issues that block a purchase.

When you contact us, including the following helps us respond faster:

• the URL of the page where the issue occurred;
• the operating system, browser, and assistive technology in use;
• a short description of what you were trying to do; and
• any error message or screen-reader output you captured, where available.

You can reach us through the contact page, by email to info@grimalditools.com, or by writing to the address in the next section.

Buyers in Canada who are not satisfied with our response have the right to contact Accessibility Standards Canada or the relevant provincial accessibility authority. Buyers in other jurisdictions retain any rights granted by their local accessibility law. We will cooperate in good faith with any authority that contacts us about an accessibility concern.

For accessibility questions or feedback: