Terms of service

These Terms of Service (the “Terms”) are an agreement between you and Grimaldi Tooling Ltd. (“Grimaldi”, “we”, “our” or “us”), a Canadian company based in Victoria, British Columbia, with a warehouse at 12160 103A Avenue, Surrey, British Columbia. By using the Site you agree to these Terms as they apply to use of the Site, together with our Privacy Policy and Cookie Notice. When you place an order you are asked to accept these Terms, and that order is governed by the version in force at that time.

If you accept these Terms on behalf of a business, you confirm that you have authority to bind that business. If you do not have that authority, or you do not agree with these Terms, please do not use the Site or place an order.

We may update these Terms to reflect changes to our products, operations or the law. The “Last updated” date at the top of this page shows the latest revision. We will email account holders about material changes before they take effect.

Continuing to browse or use the Site after a revision means you accept the updated Terms for your use of the Site. A material change to the terms that apply to an existing account takes effect only after we have emailed the account holder about it. An order you have already placed is always governed by the Terms in force when you placed it, and a later change never applies to it without your agreement.

In these Terms a “consumer” is an individual who buys goods mainly for personal, family or household use. If you are a consumer, this section applies to you and takes priority over anything else in these Terms that says otherwise.

Nothing in these Terms excludes, limits or waives any right or remedy you have under the British Columbia Business Practices and Consumer Protection Act, the British Columbia Sale of Goods Act, the Quebec Consumer Protection Act, or any other consumer protection law that cannot be given up by contract. If anything in these Terms conflicts with such a law, the law applies.

For consumer sales, we do not exclude the conditions and warranties implied by law, including that goods are of merchantable quality and reasonably fit for any particular purpose you made known to us. Any warranty Grimaldi gives is in addition to those rights, not instead of them.

Goods in a consumer order stay at our risk until they are delivered to you, or to someone you named, at your delivery address. If they are lost or damaged before that, including while they are with the carrier, we will replace them or refund you. The Free Carrier (FCA) terms in the shipping section apply to trade accounts only.

If we have not delivered your order within 30 days after the delivery date we gave you, or within 30 days after you placed it if we gave no date, you may cancel it by telling us in writing at any time before it is delivered. You may also cancel within 7 days after you receive your order confirmation if it left out information BC law requires us to give you, or within 30 days after you placed the order if we did not send you a copy of the contract within 15 days. When you cancel for one of these reasons we refund everything you paid, including shipping and any card fee, within 15 days.

These Terms contain no mandatory arbitration clause and no class action waiver. As a consumer you may bring a claim in any court or tribunal with jurisdiction, including the courts of the province or territory where you live.

Anyone may browse the catalogue, see retail prices and buy as a retail customer, with or without an account. Trade and dealer pricing, credit terms and some account tools are available only to businesses we have approved for a trade account.

You agree to use the Site only for lawful purposes, and not to:

• resell, repackage or redistribute trade pricing or other content that is available only to your account;
• interfere with the integrity, performance, or security of the Site, including by probing for vulnerabilities outside an authorised disclosure programme;
• use automated systems to scrape pricing, inventory, or specifications beyond the rate limits applied to the public catalogue;
• misrepresent your identity, your business or your authority to bind a business; or
• upload content that infringes the rights of others or contains malware, harvested credentials, or other prohibited material.

Retail customers may create an account or check out as a guest. Applying for a trade account requires a business name, jurisdiction, tax registration where applicable, ship-to addresses and at least one authorised purchasing contact. We may also ask for supporting documents, such as a business number, tax exemption certificates or proof of trade affiliation. Trade approval is at our discretion and may be withdrawn if any of this information changes materially or proves inaccurate.

You are responsible for keeping your credentials confidential, for all activity on your account, and for promptly notifying us of any suspected compromise. Where multiple users are granted access under a single business profile, the account owner remains responsible for their actions. We may suspend any login that shows indicators of compromise or abuse while we investigate.

Catalogue listings, specifications, photography and prices are provided in good faith and may change without notice, but a change never affects an order we have already accepted. Prices are in Canadian dollars (CAD) and every charge is made in CAD. Where the Site shows an amount in United States dollars (USD), it is an estimate for convenience only; if your card is billed in another currency, your card issuer converts the charge at its own rate. Trade tier pricing, contract pricing and quoted pricing apply only to the account they were issued to.

Placing an order is an offer to buy. A contract of sale is formed when we send you an order confirmation. We may decline an order, in whole or in part, where the price, availability or product information shown was wrong, where a credit, tax or compliance check has not cleared, or where we reasonably suspect fraud. If we decline an order after you have paid, we refund the full amount you paid for the declined part.

Despite our best efforts, the Site may contain typographical errors, stock counts that lag real-time warehouse state, or images that differ from the configuration shipped. Where a material discrepancy is identified after order placement, we will contact you to confirm whether you wish to proceed, change the order, or cancel it for a full refund.

Depending on the order, we accept payment cards through our payment processor, Stripe, including Apple Pay and Google Pay where your device supports them; Interac e-Transfer; cheque; cash when you collect an order at our Surrey warehouse; and, for approved trade accounts, payment on credit terms. The methods available for your order are shown at checkout. Full card numbers are never stored on Grimaldi systems. Where we extend credit terms, the terms are set out on the invoice and overdue balances may bear interest at the rate stated there, subject to applicable law.

Prices exclude applicable taxes, duties, and shipping unless stated. Tax is calculated based on the ship-to jurisdiction and tax-exempt status on file. You are responsible for keeping tax-exemption documentation current and for any taxes assessed where exemption information is incomplete or incorrect.

Credit card fee. We may add a fee of up to 2.4% of the amount being paid when you pay with a credit card. The fee never applies to debit or prepaid cards or to any other payment method. When it applies, it appears as a separate line showing its percentage before you pay, so you can avoid it by choosing another payment method. We do not charge it where the law does not allow it, including on orders billed or shipped to Quebec. If we find after payment that the card used was a debit or prepaid card, we refund the fee automatically.

Estimated ship dates are provided as a guide only and depend on stock, carrier capacity, and customs clearance where applicable. Where an item is back-ordered, we will communicate the revised ship window and you may cancel the back-ordered portion for a refund of the unshipped amount.

For trade accounts, unless the order confirmation says otherwise, shipments move on Free Carrier (FCA) terms from the Grimaldi shipping origin shown on the order, and title and risk of loss pass to the buyer on delivery to the carrier. For consumer orders, risk passes on delivery to you, as set out in section 3. We ask every buyer to inspect a shipment when it arrives and to note any visible damage, short shipment or carrier exception on the carrier’s delivery record; for consumers, this request does not reduce your rights if a problem appears later.

Cross-border shipments may be subject to brokerage, duty, and import taxes that are not collected at checkout. Where Grimaldi acts as the importer of record, those charges will be shown on the invoice or a separate brokerage invoice from our agent.

New, stock items in original packaging may be returned within thirty (30) days of delivery, subject to a restocking fee of twenty-five percent (25%) of the returned goods’ value, deducted from the refund. The fee is waived where the return results from a Grimaldi fulfilment error or a confirmed defect. Made-to-order, special-order, hazardous, consumable, and clearance items are not eligible for return except where a manufacturing defect is confirmed. Begin a return by contacting support so we can issue an RMA and the correct ship-to.

Grimaldi products are covered by the Grimaldi Limited Warranty, which Grimaldi gives itself as the brand owner; there is no separate manufacturer’s warranty. For business buyers, and except as stated in these Terms, the warranty or required by law, products are sold without any further warranty from Grimaldi. For consumers, the warranty is in addition to the rights described in section 3.

The Site, including its design system, photography, copy, brand marks, taxonomy, and software, is owned by Grimaldi or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual-property laws. Product names, manufacturer logos, and third-party trademarks shown on the Site remain the property of their respective owners and are used only to identify the products they describe.

We grant you a limited, revocable, non-transferable licence to access and use the Site to research and buy products. You may not copy, reproduce, scrape, frame, mirror or create derivative works from Site content without our prior written consent, except where permitted by law or by a feature of the Site.

You may submit content through the Site, including support messages, dealer reviews where supported, project notes, and uploaded documents. You retain ownership of the content you submit. You grant Grimaldi a worldwide, royalty-free licence to use that content to operate the Site, fulfil your orders, provide support, and improve our services.

You confirm that any content you submit is accurate, lawful, and either created by you or used with appropriate rights. We may remove content that breaks these Terms, infringes the rights of others or is otherwise unsuitable for the Site.

The Site may link to or integrate with third-party services, including payment processors, shipping carriers, manufacturer specification sheets, and analytics providers. Those services are governed by their own terms and privacy notices. Grimaldi does not control and is not responsible for the content, accuracy, or practices of third-party services beyond the integrations we operate directly.

To the extent permitted by law, the Site and its content are provided “as is” and “as available”. Grimaldi makes no representation or warranty about the operation of the Site or the accuracy of catalogue data, except as stated in these Terms or in a written agreement signed by an authorised Grimaldi representative. This section does not limit the warranties implied by law in a consumer sale, which are described in section 3.

Product images, fitment data, and specification references are provided for guidance. Buyers remain responsible for confirming that a given product matches the application, jurisdiction, and code requirements where it will be used.

To the maximum extent permitted by law, Grimaldi and its directors, officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or related to your use of the Site, even if we have been advised of the possibility of those damages.

Where liability cannot lawfully be excluded, our aggregate liability to you for any claim arising out of or related to the Site or an order placed through it is limited to the greater of (a) the amount you paid Grimaldi for the order giving rise to the claim in the six (6) months preceding the event, and (b) one hundred Canadian dollars (CAD 100).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable consumer-protection law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

You agree to defend, indemnify and hold Grimaldi and its affiliates harmless from claims, losses, damages, liabilities, costs and expenses, including reasonable legal fees, arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party. Grimaldi may assume the exclusive defence and control of any matter subject to this indemnity, in which case you will cooperate with our defence. If you are a consumer, this section applies only to the extent consumer protection law allows.

We may suspend or terminate access to all or part of the Site, or to a specific account, at any time and without prior notice where we reasonably believe that continued access would breach these Terms, put the security of the Site at risk, conflict with the rights of others, or conflict with applicable law. On termination, your right to use the Site ends immediately, while sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will continue to apply.

You may not use the Site, place an order, or accept delivery of goods in violation of Canadian export-control or economic-sanctions law, or the export-control law of any jurisdiction with authority over the transaction, including but not limited to the United States. You represent that you, your business, and the end-use of any product purchased are not subject to a relevant sanctions list or export prohibition. We may decline or cancel orders that present a compliance risk in our reasonable assessment.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. If you are a consumer who lives in another province, including Quebec, you also keep the protection of the consumer laws of the place where you live that cannot be waived.

Before starting a formal dispute, please contact us at info@grimalditools.com and give us thirty (30) days to try to resolve it. For trade accounts, a dispute that cannot be resolved this way is subject to the exclusive jurisdiction of the courts in Victoria, British Columbia. Consumers may bring proceedings in any court or tribunal that has jurisdiction, including the courts of the province or territory where they live, and nothing in these Terms requires a consumer to arbitrate or prevents a consumer from taking part in a class action.

These Terms, our policies and our order confirmations are available in English and in French. You can switch between them with the language selector on any page.

If you live in Quebec, the French version of these Terms governs your contract with us. Anywhere else, both versions have the same effect, and if they ever differ, the version in the language in which you placed your order applies.

These Terms, together with the order acknowledgement, any signed quotation, and our Privacy Policy and Cookie Notice, are the entire agreement between you and Grimaldi regarding use of the Site, and supersede any prior agreement on the same subject matter.

If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force. Our failure to enforce any provision is not a waiver of our right to enforce it later. You may not assign these Terms without our written consent; Grimaldi may assign these Terms to a successor in connection with a corporate transaction.

Questions about these Terms can be sent to:

For order, shipment, return, or account questions, please use the contact page so we can route your request with the right context.