Terms of service

These Terms of Service (the “Terms”) form a binding agreement between you and Grimaldi Tools Ltd. (“Grimaldi”, “we”, “our”, or “us”), a Canadian wholesale distributor with offices in Victoria, British Columbia. By accessing the Grimaldi storefront, requesting a wholesale account, browsing the catalogue, placing an order, or otherwise using any feature of the Site, you confirm that you have read, understood, and agreed to these Terms, together with our Privacy Policy and Cookie Notice.

If you are accepting these Terms on behalf of a business, you represent that you have authority to bind that business and that the business agrees to be bound. Where you do not have that authority, or where you do not agree with any part of these Terms, you must stop using the Site and any associated account.

Grimaldi may update these Terms from time to time to reflect changes to our products, operations, applicable law, or industry guidance. The “Last updated” date at the top of this page shows the most recent revision. We will take reasonable steps to notify active wholesale accounts of material changes through transactional email or an in-product notice prior to those changes taking effect.

Continued use of the Site after a revision constitutes acceptance of the updated Terms. If you do not accept a revision, you must stop using the Site and may contact us to close the associated account.

The Grimaldi storefront is intended for use by approved professional buyers, including contractors, fabricators, fleet and facilities operators, and authorised purchasing agents. Catalogue browsing and certain editorial content are available to the public; pricing, availability, ordering, support history, and account tools are reserved for verified wholesale accounts.

You agree to use the Site only for lawful business purposes, and not to:

• resell, repackage, or redistribute account-gated pricing or content;
• interfere with the integrity, performance, or security of the Site, including by probing for vulnerabilities outside an authorised disclosure programme;
• use automated systems to scrape pricing, inventory, or specifications beyond the rate limits applied to the public catalogue;
• misrepresent your identity, professional affiliation, or authority to bind a business; or
• upload content that infringes the rights of others or contains malware, harvested credentials, or other prohibited material.

Applying for a wholesale account requires a business name, jurisdiction, tax registration where applicable, ship-to addresses, and at least one authorised purchasing contact. We may also request supporting documentation, including a business number, tax-exemption certificates, or proof of professional affiliation. Approval is at our discretion and may be withdrawn if any of this information changes materially or proves inaccurate.

You are responsible for keeping your credentials confidential, for all activity on your account, and for promptly notifying us of any suspected compromise. Where multiple users are granted access under a single business profile, the account owner remains responsible for their actions. We may suspend any login that shows indicators of compromise or abuse while we investigate.

Catalogue listings, product specifications, photography, and pricing are provided in good faith and may be updated without notice. Pricing is denominated in Canadian dollars (CAD) for Canadian wholesale accounts and in United States dollars (USD) for US wholesale accounts; the currency shown at checkout is the currency that will be charged. Tier-based pricing, customer-specific contract pricing, and quoted pricing apply only to the authorised account they were issued to.

Submission of an order constitutes an offer to buy, not a binding contract. A contract of sale is formed only when we issue an order confirmation indicating that we have accepted the order. We may decline any order, in whole or in part, including where pricing, availability, or product information has changed; where credit, tax, or compliance review has not cleared; or where the order conflicts with the wholesale nature of the Site.

Despite our best efforts, the Site may contain typographical errors, stock counts that lag real-time warehouse state, or images that differ from the configuration shipped. Where a material discrepancy is identified after order placement, we will contact you to confirm whether you wish to proceed, change the order, or cancel it for a full refund.

Accepted payment methods, including card, EFT/ACH, and approved purchase-order terms, are shown at checkout based on the wholesale account’s standing. Card payments are processed through a PCI-compliant payment service provider; full card numbers are never stored on Grimaldi systems. Where account credit is offered, payment terms are set on the order acknowledgement and overdue balances may accrue interest at the rate stated on the invoice, subject to applicable law.

Prices exclude applicable taxes, duties, and shipping unless stated. Tax is calculated based on the ship-to jurisdiction and tax-exempt status on file. You are responsible for keeping tax-exemption documentation current and for any taxes assessed where exemption information is incomplete or incorrect.

Estimated ship dates are provided as a guide only and depend on stock, carrier capacity, and customs clearance where applicable. Where an item is back-ordered, we will communicate the revised ship window and you may cancel the back-ordered portion for a refund of the unshipped amount.

Unless your order acknowledgement states otherwise, shipments move on Free Carrier (FCA) terms from the Grimaldi shipping origin shown on the order. Title and risk of loss pass to you on delivery to the carrier. You are responsible for inspecting the shipment on arrival and recording any visible damage, short ship, or carrier exception on the carrier’s delivery record at the time of receipt.

Cross-border shipments may be subject to brokerage, duty, and import taxes that are not collected at checkout. Where Grimaldi acts as the importer of record, those charges will be shown on the invoice or a separate brokerage invoice from our agent.

New, stock items in original packaging may be returned within thirty (30) days of delivery, subject to a restocking adjustment for items that have been opened. Made-to-order, special-order, hazardous, consumable, and clearance items are not eligible for return except where a manufacturing defect is confirmed. Begin a return by contacting support so we can issue an RMA and the correct ship-to.

Manufacturer warranties pass through to the buyer on the terms set by the manufacturer; Grimaldi will help coordinate warranty claims for items purchased through our Site. Except as expressly stated in these Terms or required by applicable consumer-protection law, products are sold without further warranty from Grimaldi.

The Site, including its design system, photography, copy, brand marks, taxonomy, and software, is owned by Grimaldi or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual-property laws. Product names, manufacturer logos, and third-party trademarks shown on the Site remain the property of their respective owners and are used only to identify the products they describe.

We grant you a limited, revocable, non-transferable licence to access and use the Site for your internal business purchasing purposes. You may not copy, reproduce, scrape, frame, mirror, or create derivative works from Site content without our prior written consent, except where permitted by law or by an explicit feature of the Site.

You may submit content through the Site, including support messages, dealer reviews where supported, project notes, and uploaded documents. You retain ownership of the content you submit. You grant Grimaldi a worldwide, royalty-free licence to use that content to operate the Site, fulfil your orders, provide support, and improve our services.

You confirm that any content you submit is accurate, lawful, and either created by you or used with appropriate rights. We may remove content that violates these Terms, infringes the rights of others, or is otherwise unsuitable for a wholesale environment.

The Site may link to or integrate with third-party services, including payment processors, shipping carriers, manufacturer specification sheets, and analytics providers. Those services are governed by their own terms and privacy notices. Grimaldi does not control and is not responsible for the content, accuracy, or practices of third-party services beyond the integrations we operate directly.

To the maximum extent permitted by law, the Site and its content are provided on an “as is” and “as available” basis. Grimaldi makes no representations or warranties of any kind, express or implied, regarding the operation of the Site, the accuracy of catalogue data, or the suitability of any product for a particular purpose, except as expressly stated in these Terms or in a written agreement signed by an authorised Grimaldi representative.

Product images, fitment data, and specification references are provided for guidance. Buyers remain responsible for confirming that a given product matches the application, jurisdiction, and code requirements where it will be used.

To the maximum extent permitted by law, Grimaldi and its directors, officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or related to your use of the Site, even if we have been advised of the possibility of those damages.

Where liability cannot lawfully be excluded, our aggregate liability to you for any claim arising out of or related to the Site or an order placed through it is limited to the greater of (a) the amount you paid Grimaldi for the order giving rise to the claim in the six (6) months preceding the event, and (b) one hundred Canadian dollars (CAD 100).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable consumer-protection law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

You agree to defend, indemnify, and hold Grimaldi and its affiliates harmless from and against any claims, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to your breach of these Terms, your misuse of the Site, or your violation of any law or the rights of any third party. Grimaldi reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with our defence of that claim.

We may suspend or terminate access to all or part of the Site, or to a specific account, at any time and without prior notice where we reasonably believe that continued access would breach these Terms, put the security of the Site at risk, conflict with the rights of others, or conflict with applicable law. On termination, your right to use the Site ends immediately, while sections of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will continue to apply.

You may not use the Site, place an order, or accept delivery of goods in violation of Canadian export-control or economic-sanctions law, or the export-control law of any jurisdiction with authority over the transaction, including but not limited to the United States. You represent that you, your business, and the end-use of any product purchased are not subject to a relevant sanctions list or export prohibition. We may decline or cancel orders that present a compliance risk in our reasonable assessment.

These Terms and any non-contractual obligations arising from them are governed by the laws of the Province of British Columbia and the laws of Canada applicable in British Columbia, without regard to conflict-of-laws principles.

Before bringing a formal dispute, you agree to first contact us at info@grimalditools.com and give us thirty (30) days to attempt to resolve the matter in good faith. Any dispute that cannot be resolved informally is subject to the exclusive jurisdiction of the courts located in Victoria, British Columbia, except where applicable consumer-protection law gives you the right to bring proceedings in another jurisdiction.

These Terms, together with the order acknowledgement, any signed quotation, and our Privacy Policy and Cookie Notice, are the entire agreement between you and Grimaldi regarding use of the Site, and supersede any prior agreement on the same subject matter.

If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force. Our failure to enforce any provision is not a waiver of our right to enforce it later. You may not assign these Terms without our written consent; Grimaldi may assign these Terms to a successor in connection with a corporate transaction.

Questions about these Terms can be sent to:

For order, shipment, return, or account questions, please use the contact page so we can route your request with the right context.